Submit a request
Check your existing requests
FAQs for Groupon Customers
Why Use Chat? (Over email or phone)
Chat Support Launched! June 2016
How to redeem a promo code
How do they work?
Type of Promotions
Promotions and Referrals
About our Promotional Offers
How to use Groupon Credits?
How do I refer a friend for Groupon Credits? / Earn RM2 now!
Using my Groupon
I can't get the appointment or reservation I want
How do I use / redeem my Voucher?
I haven’t received my voucher
How to download my voucher from my account?
Do I need to use my voucher the same day I buy it?
Managing account information
Accessing my Groupon account
I'm not sure if my order went through
I would like to close my Groupon account
Purchasing a Groupon as a gift
Deal time duration
What does “Discount” mean and how is the “You save” figure calculated?
Refunds and Returns
Refund processing time
Goods Shipping and Returns
Delivery Inquiry - Where is my item?
I received the wrong item
Changing your delivery / shipping address
Making a Booking
Travel Terms Explained
How to use your Groupon credit
RM2 Groupon reward credit not received
Groupon credit validity period
How to unsubscribe from the Groupon Newsletter?
What if I am not getting my daily emails?
How to subscribe to the Groupon Newsletter?
Partner Merchant Queries
I can’t access my account
The store where I’m trying to redeem my voucher is closed.
When shall the merchant be featured again?
Contact Customer Support
Contact for business owners
If you are a member of the press
Terms & Conditions
How does buying a voucher work legally?
Work at Groupon
How does Groupon affiliate programme work
Instalment Plan FAQ
A problem with the business
The business is closed
The merchant has no recollection of my booking
The business won't accept my Groupon
The Groupon Mobile App
How to use the mobile app to redeem a Groupon
How do I change country on the mobile app
I have trouble logging into the mobile app
My Groupon Expiry
When will my Groupon expire?
I have a problem making a purchase
I have questions about the deal or business
The website won't accept my payment
The checkout page won't accept my shipping address
General questions and feedback
What does Discount mean and how is the You save figure calculated?
How long do I have to buy a deal?
International Transaction Fees